Refund and Cancellation Policy

eBuiz reserves the right to refuse/cancel any order. eBuiz at its sole discretion may cancel any order(s):

i. If it suspects a fraudulent transaction, or

ii. If it suspects a customer has undertaken a transaction which is not in accordance with the Terms of Use or

iii. For any reason outside the control of the eBuiz including causes for delivery-related difficulties. Refund/cancellation policies are applicable under the following conditions:

a) In case, the buyer cancels the order online before the product has been shipped or service availed the entire order amount will be refunded.

b) In case the item ordered has been shipped but has not yet been delivered to the buyer, the order can still be cancelled online. The total order amount after the deduction of shipment and handling charges will be refunded. The refund will be processed, once NDR receives the originally ordered item back intact from the courier.

c) However, the order once delivered cannot be cancelled in any case.

d) In case there is an option for online download of data then cancellation will not be possible

e) In case of failed transactions or double realization of the account for the same order, the total deducted amount will be refunded.

f) In case of cancelled order/failed transactions, the bank/card transaction charges of the buyer, if any, is likely to be forfeited

g) eBuiz offers no guarantees whatsoever for the accuracy or timeliness of the refunds in the buyers’ card/account

h) In case of part cancellations, the amount refunded will correspond to the part cancellation